Shipping Policy

Last updated: June 13, 2026

This Shipping Policy explains how Popfri processes and ships orders placed on popfri.com.

Order Processing

Orders are normally processed within 1-3 business days after payment confirmation. Processing may take longer during peak periods, holidays, supplier delays, or when order information needs review.

Shipping Times

Estimated delivery times vary by destination, carrier, and product availability. Delivery estimates are not guaranteed unless expressly stated at checkout.

Tracking

When tracking is available, we will send tracking details to the email address used at checkout. Tracking updates may take time to appear after a parcel is handed to the carrier.

Address Accuracy

Please check your shipping address before placing an order. Popfri is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated shipping information.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. These charges are the responsibility of the customer unless stated otherwise at checkout.

Lost or Delayed Packages

If your order appears delayed or lost, contact us at hello@popfri.com with your order number. We will review tracking information and work with the carrier or supplier where possible.

Contact

For questions about this policy, contact Popfri Hong Kong Limited at hello@popfri.com.